Kesino App Privacy Policy – Our Commitment to Protecting Your Data

Kesino App has made user privacy a priority from day one. We understand that sharing personal information on an online betting platform can feel sensitive. That's why we want to be completely transparent: where your data goes, how it's used, and how much control you have over it.

This Privacy Policy applies to the Kesino App website, mobile app, and all associated services. We make this commitment — your data will never be sold, shared with unauthorized parties, or used for any purpose beyond what is necessary.

• This policy may be updated at any time — users will be notified by email of any significant changes.
• The latest version of this policy will always be available on this page.
• We do not collect data from anyone under 18 — if such data is identified, it is deleted immediately.

Kesino App collects two types of data — information you provide directly, and data generated automatically through your use of the platform. See the details below.

We never collect your bank card number or CVV directly — all payments are processed straight through the relevant gateway.

Kesino App uses your data only for specific, defined purposes. Collecting or using data without a clear reason goes against our policy.

• For account creation and management — your name, email address, and mobile number.
• NID or passport details — used for KYC verification and age confirmation.
• Transaction records — used for payment processing and fraud prevention.
• For customer support and issue resolution — including your communication history.
• IP addresses and device information — used for security monitoring and to prevent unauthorized access.
• To improve the platform and enhance user experience — using betting and navigation data.
• To send promotions and bonus offers — only with your consent.

Your data may be shared with third parties on Kesino App only to a limited extent and for specific reasons — always in the interest of serving you, never for any other purpose.

• Payment Providers: bKash, Nagad, and Rocket — only the data required to process transactions is shared.
• KYC Service Provider: Trusted third-party providers may be used for identity verification purposes.
• Technology Infrastructure: Cloud storage and server services — used solely for data hosting purposes.
• Legal Authorities: Data may be disclosed in compliance with applicable law in response to legal orders or investigations.

Every third-party service provider is bound by contract to uphold kesino app's privacy standards.

Kesino App uses industry-standard technology to keep your data secure. Beyond the technical safeguards, every member of our team is trained in data protection best practices.

• 256-bit SSL/TLS encryption — bank-grade security.
• All data stored in our database is encrypted and cannot be read in plain text.
• Passwords are never stored in plain text — only hashed versions are kept.
• Regular security audits and vulnerability assessments are conducted.
• Least-privilege access policy — only authorized team members can access specific data.
• Automated systems for detecting suspicious activity are active around the clock.

Data retention period: data from active accounts is retained for 5 years after account closure — for legal compliance and dispute resolution purposes. After that, it is permanently deleted.

The Kesino App website and app use cookies and similar technologies to enhance your experience — such as keeping you logged in and remembering your language preference.

• Essential Cookies: Login sessions and security tokens are essential — the site simply cannot function without them.
• Functional Cookies: Remembers your language preference and display settings.
• Analytics Cookies: Helps us understand which pages are visited most and where issues arise.

Cookies can be disabled in your browser settings, though this may limit some site functionality. Kesino App never uses cookies from third-party advertising networks.

You have several important rights over your personal data on Kesino App. To exercise these rights, send a request to support@kesinoapp.com.

Kesino App strictly enforces an 18+ policy. We do not knowingly collect data from anyone under 18. Date of birth is verified at registration and age is confirmed during KYC.

• If any data belonging to a minor is collected accidentally, it is deleted immediately.
• If parents or guardians notify us at support@kesinoapp.com, we will take immediate action.
• Registering with a false age will result in permanent deletion of the account and all associated data.

Kesino App keeps its members informed about promotions, bonus offers, and important updates via SMS or email. This is entirely optional — you can opt out at any time.

• During registration, you will have the option to consent to marketing communications — if you leave the box unchecked, none will be sent.
• You can update your preferences at any time under the "Notifications" section in Account Settings.
• Every marketing email includes an unsubscribe link — opt out with a single click.

However, security notifications — such as logins from a new device or password changes — will always be sent and cannot be turned off, as they are essential to keeping your account safe.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us directly. The Kesino App data protection team will handle your matter with the utmost care.

• Email: support@kesinoapp.com — use "Privacy Complaint" as the subject line.
• Live Chat: Use the chat button at the bottom right of the site.
• Response times: within 24 hours for general queries, within 4 hours for urgent matters.